Delivery and refunds

Delivery of digital products

Files are delivered electronically only, through a personal download link sent by email.
The link is sent once we have verified that payment was actually received. We check payments every working day.
The link is valid for 7 days and allows 5 downloads. If you have a problem, write to us with your order reference: we can issue a new link.
Check your spam folder if you don’t receive the email.

Service files are delivered in the formats and timeframes set out in the quote, by download link or transfer platform.

Before delivery of a digital product, you may cancel your order: the amount received is refunded by Mobile Money, minus any transfer fees.
After delivery, downloadable digital products are non-refundable, unless the file is faulty, unreadable or doesn’t match its description: in that case we replace it or refund you.
Payment errors (overpayment, double payment): the difference is refunded after verification.
Services: cancellation and refund terms are set out in the quote. Work already done remains payable.

Write to contact@talamoo.com with your reference. We reply as soon as possible.